BAGIC Insurance - Bajaj Allianz Gerneral Insurance Terms & Conditions

Whereas the Group Policyholder has made to Bajaj Allianz General Insurance Company Ltd. (hereinafter called the Company), a proposal which is hereby agreed to be the basis of this Policy and has paid the premium specified in the Schedule, now the Company agrees, subject always to the following terms, conditions, exclusions, and limitations, to indemnify the Insured/Beneficiary in excess of the amount of the Deductible and subject always to the Sum Insured against such loss as is herein provided.

COVERAGE

Once You have become a part of the Group Policyholder’s assistance product business group, and is registered by the Insurer as an Insured, and thereafter the Company will indemnify the Insured against the repair or replacement costs in respect of the Insured Appliance caused by a Breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel of the authorized workshops during the Policy Period, provided that the liability of the Company in respect of any one Insured Appliance in any one Policy Period will not individually or in the aggregate exceed the Sum Insured set against such item in the Schedule.

DEFINITIONS

The following words or terms shall have the meaning ascribed to them wherever they appear in this Policy, and references to the singular or to the masculine shall include references to the plural and to the female wherever the context so permits:

1. Breakdown means the mechanical and/or electrical failure of a physical object that causes it to not function in its intended manner.


2. Deductible means the amount which shall be borne by the Insured in respect of each and every claim made under this Policy. The Company’s liability to make any payment under the Policy is in excess of the Deductible.


3. Group Policyholder means CPP Assistance Services Private Limited.


4. Insured/Beneficiary means the customer of the Group Policyholder who has purchased the Policyholder’s assistance product (by the name and title ‘ CPP Asset Care’ and forms part of the Policyholder’s assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit..


5. Insured Appliance means a physical object which is the subject matter of insurance under this Policy and appears specifically on the Schedule.


6. Policy means the proposal, the Schedule, the policy document and any endorsements attaching to or forming part thereof either on the effective date or during the Policy Period.


7. Policy Period means the period commencing from effective date and hour as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule.


8. Effective Date shall be the date immediately after the date on which the Manufacturers Warranty Period of the Insured Appliance has expired.


9. Manufacturers Warranty Period means the months for which the Manufacturers Warranty for the insured Appliance shall be effective.


10. Sum Insured means the amount stated in the Schedule, which is the maximum amount (regardless of the number of amount of claims made) for any one claim and in the aggregate for all claims for which the Company will make payment in relation to the Insured Appliance to which the Sum Insured relates during the Policy Period.

SPECIAL CONDITION

1. The Sum Insured in respect of each Insured Appliance must equal the original purchase price of the Insured Appliance.

EXCLUSIONS

The Company is not liable for and no indemnity will be provided in respect of any loss arising out of, caused by, occasioned by, attributable to or howsoever connected to:

1. Any claim falling beyond the expiry date as shown in the schedule.


2. Deductible: For Partial Loss Claims: As applicable and mentioned in the Schedule. For Total Loss Claims: No deductible is applicable.


3. Loss or damage arising out of the Insured Appliance not being used in accordance with manufacturer’s instructions.


4. Loss or damage for which the manufacturer of the Insured Appliance is responsible under a guarantee and/or warranty.


5. Loss or damage arising out of improper use of the Insured Appliance


6. Loss or damage arising out of modification or alteration of any nature made in the electrical circuitry and/or physical construction of the Insured Appliance.


7. Where repair work is carried out by persons/agency that are not authorized by the Company


8. Inconsequential aspects such as noises, vibrations, oil seepage and sensations that do not lead to dismal performance of the Insured Appliance.


9. Loss or damage to accessories used in connection with the Insured Appliance that were not supplied at the time of purchase of the Insured Appliance by the Insured.


10. Replacement of any consumable item of the Insured Appliance, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.


11. Defects or faults that were not covered under the manufacturer’s warranty.


12. Loss or damage due to or consequent upon wear and tear and/or gradual deterioration of the Insured Appliance.


13. Loss or damage arising out of improper or abnormal electrical/gas/water supply or signal connection to the Insured Appliance.


14. The cost of transporting the Insured Appliance to and/or from the place of repair.


15. Loss or damage caused by or arising out of the willful acts or willful gross negligence or fraudulent acts of the Insured and/or Insured’s family and/or Insured’s employees.


16. Insured’s consequential losses of any kind and/or legal liability of any kind.


17. Failure of parts which are subject to recall by manufacturer of the Insured Appliance.


18. The cost of repairing, restoring or reconfiguring computer software.


19. Any cost incurred with maintenance of the Insured Appliance, including parts replaced in course of such maintenance operations.


20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.


21. Where the original serial number is removed, obliterated or altered from Insured Appliance.


22. Loss or damage arising out of improper storage or transportation of the Insured Appliance.


23. The cost of installing any optional attachment to the Insured Appliance.


24. Loss or damage due to use of non-genuine parts and/or non-genuine oils.


25. Where there is a change of ownership of the Insured Appliance.


26. Mechanical and/or electrical breakdown caused by overloading, strain, overrunning, freezing, excessive pressure, short-circuiting, heating of the Insured Appliance.


27. Service calls which do not involve malfunction or defects in workmanship or material.


28. Damages caused by services performed by service personnel of the non-authorized workshops.


29. Where the Insured Appliance is subject to commercial, rental or profit generation purposes.


30. Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God, riots/strike/malicious damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry of foreign bodies etc.


31. Any circumstance, fact or matter of which the Insured was or ought reasonably to have been aware prior to the commencement of the Policy Period.


32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel.


33. The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.


34. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition of or damage to property by or under the order of any government or public local authority.


35. Any loss or damage that arises when the Policy is not in force due to any reason whatsoever.

Fraud

If the Insured or any claimant under this Policy shall make or advance any claim knowing the same to be false or fraudulent as regards amount or otherwise, this Policy shall be void and all claims or payments hereunder shall be forfeited.

Cancellation

a) This Policy may be cancelled by or on behalf of the Company by giving the Insured at least 15 days written notice and in such event the Company shall refund to the Insured a pro-rata premium for the unexpired Policy Period. For the avoidance of doubt, the Company shall remain liable for any claim that was made prior to the date upon which this insurance is cancelled.

b) This Policy may be cancelled by the Insured at any time by giving at least 15 days written notice to the Company. If the Policy is cancelled prior to commencement of the Policy Period, the Company will refund 100% of the premium to the Insured, subject to a retention of Rs. 75 towards administrative costs. If, however, the Policy is cancelled after the commencement of the Policy Period, the Company will refund premium on a pro-rata basis by reference to the time cover is provided, subject to a minimum retention of premium of 25%. No refund of premium shall be due on cancellation if a claim has been made under this Policy.

Resolving Issues

We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you that we have a procedure for resolving issues, as mentioned herein below. Please include your policy number in any communication. This will help us deal with the issue more efficiently. If you don’t have it, please call your Branch office.

First Step

Initially, we suggest you contact the Branch Manager / Regional Manager of the local office which has issued the policy. The address and telephone number will be available in the policy.

Second Step

Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue after contacting the local office, please e-mail or write to:

Customer Care Cell Bajaj Allianz General Insurance Co. Ltd GE Plaza, Airport Road, Yerawada, Pune 411 006 E-mail: customercare@bajajallianz.co.in

If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue. The contact details of the Ombudsman offices are mentioned below:

Areas of Jurisdiction Office of the Ombudsman

Gujarat, UT of Dadra & Nagar Haveli, Daman and Diu
2nd Flr., Ambica House, Nr. C.U. Shah College, 5, Navyug Colony, Ashram Road, AHMEDABAD - 380014 (O) 079-27546150, 27546139, Fax:079-27546142

Madhya Pradesh & Chhattisgarh
1st Floor, 117, Zone-II, (Above D.M. Motors Pvt. Ltd.) Maharana Pratap Nagar, BHOPAL - 462 011 (O) 0755-2769200, 2769202, 2769201, Fax:07552769203

Orissa
62, Forest Park, BHUBANESWAR - 751 009 (O) 06742535220, 2533798, Fax:0674-2531607

Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, UT of Chandigarh
S.C.O. No. 101,102 & 103, 2nd Floor, Batra Building, Sector 17-D, CHANDIGARH - 160 017 (O) 0172-2706196, 2705861, EPBX: 0172-2706468, Fax: 0172-2708274

Tamil Nadu, UT– Pondicherry Town and Karaikal (which are part of UT of Pondicherry)
Fatima Akhtar Court, 4th Flr., 453(old 312 ), Anna Salai, Teynampet, CHENNAI -600 018
(O) 044-24333678, 24333668, Fax: 044-24333664

Delhi & Rajashthan
2/2 A, 1st Floor, Universal Insurance Bldg., Asaf Ali Road, NEW DELHI – 110 002 (O) 011-23239611,23237539, 23237532, Fax: 01123230858

Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura
Aquarius, Bhaskar Nagar, R.G. Baruah Rd., GUWAHATI - 781 021 (O) 0361-2413525, EPBX: 0361-2415430, Fax: 03612414051

Andhra Pradesh, Karnataka and UT of Yanam – a part of the UT of Pondicherry
6-2-46, 1st Floor, Moin Court, Lane Opp.Saleem Function Palace, A. C. Guards, Lakdi-Ka-pool, HYDERABAD - 500 004. (O) 040-23325325, 23312122, 65504123, Fax:04023376599

Kerala, UT of (a) Lakshadweep, (b) Mahe – a part of UT of Pondicherry
2nd Flr., CC 27/ 2603, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, ERNAKULAM - 682 015 (O) 0484-2358734, 2359338, 2358759, Fax:04842359336

West Bengal, Bihar, Jharkhand and UT of Andeman & Nicobar Islands, Sikkim
North British Bldg. 29, N. S. Road, 3rd Flr., KOLKATA -700 001. (O) 033-22134869, 22134867, 22134866, Fax: 03322134868
Uttar Pradesh and Uttaranchal
Jeevan Bhawan, Phase 2, 6th Floor, Nawal Kishore Rd., Hazartganj, LUCKNOW - 226 001 (O) 0522-2201188, 2231330, 2231331, Fax:05222231310

Maharashtra, Goa
3rd Flr., Jeevan Seva Annexe, S.V. Road, Santa Cruz (W), MUMBAI - 400 054 (O) 022-26106928, 26106360, EPBX: 022-6106889, Fax: 022-26106052

Note: Address and contact number of Governing Body of Insurance Council: Secretary General - Governing Body of Insurance Council Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054 Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052, E-mail ID: inscoun@vsnl.net*